gt55 Privacy Policy

1 What Information We Collect

When registering on the gt55 platform and using our services, we may collect the following types of information:

• Identity Information: Your full name, date of birth, and gender.
• Contact Information: Email address and residential address.
• Financial Information: bKash, Nagad, or Rocket account numbers, and bank account details (limited information required for deposits and withdrawals).
• Identity Verification Documents: National ID (NID), passport, or driving licence information — as part of the KYC verification process.
• Technical Information: IP address, browser type, device information, cookie data, and log files.
• Transaction and Gaming Information: Deposit and withdrawal history, and details of betting and gaming activity.
• Communication Records: Information exchanged with the support team via live chat or email.

2 How We Collect Information

We collect information in the following ways:

• Information you provide through the account registration form.
• Technical information collected automatically while you use the platform.
• Financial information provided during the deposit and withdrawal process.
• Information received when you contact our support team.
• Information collected through cookies and similar tracking technologies.
• Information received from third-party identity verification services.

3 Purposes for Using Information

The information collected is used for the following purposes:

• Creating, managing, and securing accounts.
• Processing financial transactions including deposits and withdrawals.
• Meeting legal obligations for KYC and age verification.
• Ensuring the security of your account and preventing fraudulent activity.
• Improving the gt55 platform services and providing a personalised experience.
• Complying with applicable laws and regulations.
• Providing customer service and support.
• Ensuring responsible gaming and identifying problematic behaviour.

6 Information Security Measures

gt55 applies industry-standard security technologies and practices to protect your information:

• SSL Encryption: All data transmissions are secured through SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept encrypted.
• Access Control: Only authorised personnel have access to information on a need-to-know basis.
• Regular Security Reviews: Our systems are regularly audited and updated for security.
• Two-Factor Authentication: A two-factor authentication system to protect accounts.
• Firewall and IDS: Advanced firewall systems to prevent unauthorised access.

While we strive to ensure the highest level of security, no data transmission over the internet can be claimed to be 100% secure. We do, however, take every precaution to protect your information.

7 Data Retention Period

gt55 retains your information in accordance with the following policy:

• All information is retained while your account remains active.
• After an account is closed, certain information may be retained for a specified period to meet legal obligations.
• Transaction information is retained for as long as required under financial regulations.
• In the event of a legal claim or dispute, relevant information will be retained until the matter is resolved.
• Once the retention requirement ends, information is securely deleted.

8 Your Privacy Rights

As a gt55 user, you have the following rights:

• Right of Access: You may request a copy of the information held about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request that your information be deleted, although this may not be possible where legal obligations exist.
• Right to Object: You may object to your information being used for certain specific purposes.
• Data Portability: You may request your information in a common format.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise these rights, contact us at [email protected] or through our 24/7 live chat.

11 International Data Transfers

gt55's servers and infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that:

• An equivalent standard of privacy protection is maintained.
• Appropriate contractual safeguards are in place for data transfers.
• Third-party partners follow standards consistent with this Privacy Policy.

12 Changes to This Policy

gt55 reserves the right to update this Privacy Policy at any time. For significant changes:

• The updated date on this page will be changed.
• For important changes, a notification may be sent to your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We therefore recommend that you review this page regularly.

13 Contact Us

For any questions or concerns about this Privacy Policy, or to exercise your rights, please contact us in the following ways:

Your privacy is very important to us. We will do our best to respond to any request as quickly as possible and commit to keeping your personal information safe at all times.